Terms & Conditions
General Transaction Terms
- 1. General Information
Welcome to our online store www.salina.gr in which all products of our company are available for sale under the name MASTORAKI EVANGELIA and the distinctive title SALINA with headquarters in Dimitrios Gounaris 20, 54621 Thessaloniki, VAT number 109576291, Tax office D’ THES / NIKI, phone +30 2310 265893 and Company Registration Number (GEMI) 118346606000.
In addition, the company reserves the right at any time, without justification and without prior notice of the user/consumer/visitor/ member of e-shop to abort, suspend or terminate the operation of e-shop. The user/consumer/consumer/member of the e-shop recognizes and unreservedly accepts all of the above with the sole use of the e-shop services.
If you have any questions regarding the Terms or Data Protection Policies, you can contact us using the contact form. The Agreement (as defined below) may be performed, at your option, in any of the languages in which the Terms are available on this website.
- The use of our Website
By using this website and/or placing an order through it, you undertake:
a. Use the website only to submit legitimate queries or orders.
b. Do not proceed with false or fraudulent orders. If we reasonably consider that such an order has been made, we have the right to cancel it.
c. Please give us your e-mail address, your postal address and/or other contact details correctly and accurately.
You also accept that we may use this information to contact you if necessary. If you do not provide us with all the information we need, we cannot process your order.
By placing an order through the website, you guarantee that you are at least 18 years old and that you have the legal capacity to enter into binding contracts.
- 4. Sales Contract – Order of products
The information contained in these Terms and the details contained in this website, do not constitute a sale proposal but an invitation for information. No contract will be deemed to have been agreed by us and you in respect of any products, except when your order is expressly accepted by us. If we do not accept your order and the money has already been removed from your account, then it will be automatically refunded in full.
To place an order, you will be asked to follow the purchase process and press the “COMPLETE” button. Then you will receive an e-mail from us which will confirm the receipt of your order (“Order Confirmation”). The receipt of the email confirms the completion of the order and the acceptance of it from our part.
- 5. Product Availability
All orders of products depend on their availability. In this light, in case of difficulties in the supply or exhaustion of products in stock, we reserve the right to inform you either by telephone to the number you have indicated or by e-mail about similar products of equal or superior quality and value, which you can order. If you do not wish to order such products, we will refund you – free of interest – the amount you may have paid in full.
- 6. Rejection of Order
We have no liability towards you or any third party for the withdrawal of any products from this website, as well as for the removal or processing of any material or contents of the website or for the refusal to process or accept an order even if we have sent you the Order Confirmation.
- 7. Delivery
Subject to the provisions of Condition 5 above regarding the availability of products and subject to exceptional circumstances, we will make every effort to complete your order for the product(s) listed on the Order Confirmation until the delivery date specified on the Order Confirmation or, if no delivery date has been specified, within the projected time indicated when you choose a payment method. The delivery of products is carried out through our partner carrier.
If for any reason we fail to meet the delivery date, we will inform you about it and offer you the option to either continue the purchase by setting our new delivery date, or cancel the order with full refund of the money.
For the purposes of these Terms, “delivery” shall be deemed to have been made or the order shall be deemed to have been delivered when you, or a third party at your direction other than the carrier, have acquired physical possession or control of the products, evidenced by the signature of the acknowledgment of receipt of the order at the agreed delivery address.
- 8. No delivery
Delivery of your order will be done in consultation with the carrier at the place you have indicated. In the event of your refusal to receive your order and in any case after 10 days from the time your order is available for delivery but has not yet been delivered for reasons not due to our fault, we will assume that you wish to cancel the Contract and the Contract will be considered terminated. As a result of the termination of the Agreement, we will refund to you – without interest – any payment we have received from you as soon as possible and in any event within 14 days of the date on which the Agreement has expired, withholding from this amount any shipping costs you have already paid.
In case of loss of your order due to the carrier’s fault, we will inform you about it and we will take care if you still wish to complete the order, replace, and resend to you the same products, otherwise we will return any payment we received from you without interest.
- 9. Transfer of Risk and Ownership of Products
Product liability is transferred to you once you or a third party acting on your behalf, other than the carrier, has acquired physical possession or control of the products. Ownership of the products passes to you either through the full collection of all the amounts due by our side in relation to the products, including shipping costs, or by their delivery (as defined above in term 7 if it is made later than collection.
- 10. Price and Payment
The price of each product will be the one set at any time on our website, except in cases of obvious error. We always ensure that all prices on the website are accurate, however errors may occur. If we find an error in the price of any product you have ordered, we will inform you as soon as possible and we will give you the opportunity to reconfirm the order at the correct price or cancel it. If it is impossible to contact you, we will assume that your order has been canceled and we will refund to you in full any amount you have paid. We do not have to supply you any product at the wrong lower price (even if we have sent you the Order Confirmation) in case the error in price is obvious and unambiguous and can reasonably be recognized by you as the wrong price. The prices on our website include VAT but not shipping costs. Based on the policy of our company, the shipping costs for your purchases within the Greek territory of more than 50,00 euro (€) are free of charge, while for purchases of less than 50,00 euro (€) you are charged the amount of 3,5 euro (€).
Once you have selected all the products you wish to purchase, they will have been added to your shopping cart and the next step is to promote the order and pay. To do this, you must follow the steps of the purchase process by completing or verifying the information requested in each step. Furthermore, during the purchase process, before payment, you can change the details of your order. The file with all your orders is available in the field “My Account”. Payment can also be made by cash-on-delivery, with Visa credit cards, Mastercard and via PayPal.
To minimize the potential for unauthorized access, your card information will be encrypted in the secure environment of the bank you are driving. The bank reserves the right to request preapproval of your card to make sure there is sufficient credit balance to complete the transaction.
At the time you press the “Complete Order” button you confirm that your credit card is valid and has sufficient balance. Credit cards are subject to validity and approval checks by your card issuer. If your card issuer does not approve the payment, the contract between us will not be completed.
- 11. Return Policy
11.1 Right of Withdrawal
You have the right to withdraw from the contract at any time from its conclusion without giving reasons. If this takes place before the shipment of products is harmless to you. If it takes place after their shipment until their delivery, then you will only be charged the shipping costs of the product. After delivery of the product, you have a period of 5 days starting from the day you or a third party acting on your behalf, other than the carrier, acquired the physical possession or control of the products, to withdraw from the Contract for any reason. To exercise the right of withdrawal, you can inform our company at Dimitrios Gounaris 20, 54621, Thessaloniki or on the phone +30 2310 265893, or by sending Email to firstname.lastname@example.org , either by writing in our contact form, about your decision to withdraw from this Contract with your explicit declaration (e.g. by mailing a letter). To withdraw within the time limit, it is sufficient to send your communication on the exercise of the right of withdrawal before the expiration of the withdrawal period.
11.2 Withdrawal Results
If you withdraw from this Agreement, we will return you without delay and in any case within 14 days from the day we were informed about the withdrawal and return of the products to our company, all payments we have received from you (except shipping and return costs). The refund will be made using the same payment method you used in the original transaction. The reimbursement costs are borne by you (5 €). Notwithstanding the above, we may nevertheless withhold the refund either until we receive back all the products or until we receive evidence that you have returned the products, whichever happens first.
In particular, in this case the return and delivery of the products to us will be done after contact with us at tel. +30 2310 265893 or email at email@example.com . You will then need to call our partner carrier in order to pick up the products from you and return them to our company headquarters. After receiving them from us, we will refund you, as specified in the previous paragraph and in any case within 14 days the total amount of purchases on your card (excluding transport costs) or any method of payment you have set and if the clothes are in good condition.
To return the product, the necessary prerequisite is: Not to have been used, not to have any label or markings removed (e.g., stickers, brand markings, etc.) from it and in the same excellent condition received (without prejudice to the return of defective product), within its packaging (for items received in special packaging), and it should also be accompanied by all necessary supporting documents.
- 12. Return of defective products and/or replacement policy – Changes of goods
Our company takes every possible measure to ensure that all products (regardless of the type) are packaged specifically and carefully in order to reach you without damage. In very rare cases, however, there is a possibility that any of these products will get damaged when shipped to you or pick up a product with a defect. For this reason, and regardless of your right of withdrawal, which is not affected, we invite you to check the products upon receipt.
In case you receive the product without expressing any specific reservation within five days (5), means that you have unconditionally received the product from our company. However, if you find that there are damage and/or a defect in the product, or the replacement of the product in size, color, etc., then you can inform us within the same five-day time limit by contacting us on e-mail, stating if you wish to be sent a new replacement or if you wish to exercise your right of withdrawal. In case you wish to have a new product shipped to you for replacement, the new product will be shipped to you at no additional charge.
- 13. Personal Information
α) Correct registration of personal data
Because your personal information and contact details you provide on our website, are extremely important for the execution of your online transaction with us because, as you know, these are, in addition, the only way our company communicates with you for the execution of its obligations towards you as well as orders, you should be sure that the information you have given us is absolutely correct and up-to-date (in case of changes you must inform us about this). Our company takes all care to receive from you your correct information and therefore, you are asked at the end of the completion of your information to review and confirm this information. Therefore, our company is not liable if any of its contractual or legal obligations are not properly and/or promptly fulfilled due to sending you incorrect or non-updated personal information. In particular, any notification made to the e-mail address and/or mobile phone you have given us (e.g. for lack of product availability, etc.) will be considered valid even if it is not delivered to you due to an error in the information provided by you and/or due to technical or other failure on your server, and/or your phone and/or telecommunication provider, and/or due to a change in your information (if you have not informed us in time). The same applies to the address of communication and shipping of the products as well as the fixed telephones of communication. In any case you are required to re-update your information each time a change occurs in it.
b) Registered users
In order to better serve you and facilitate your future purchases, you should register as users on our website (log in) when you first send an order request to our company. The information you fill in on the special form on our website remains in our company’s system. Therefore, when you first send a request for a visit you ask to open an account with us and create a user profile using your own unique security codes (username & password). This way you create your own unique page – registered user page – that captures your purchase history.
c) Data Protection & Cookies Policy
The issue of the protection of your personal data is for our company a very serious issue and is treated as a top priority. To learn more about how we manage your personal data, click Here for Data Protection Policy. For Cookies Policy, click Cookies Settings and Policy at the bottom of our website.
The processing of personal data is carried out in accordance with the provisions of the General Data Protection Regulation (GDPR 2016/679), any specific national and European legislation for certain areas, the applicable Greek legislation for the protection of personal data, as well as for the protection of personal data and privacy in the electronic communications sector (N. 3471/2006, as applicable) and the decisions of the Hellenic Data Protection Authority.
- 14. Data and transaction security
Our company recognizes as a major issue the issue of data security and transactions, therefore takes all necessary measures to ensure them. The website protects its members from any data interception with the encryption method. While browsing the website, your information remains encrypted and therefore not visible to third parties. Encryption is valid at all stages and all procedures for the transaction and sending of your personal data to and from our website. In the process of executing credit card payments, credit card details are also protected by encryption. The data remains encrypted and is not disclosed to any third party.
The codes used to identify you are: a) the Entry Code (e-mail or username) and b) the Personal Secret Security Code (password), which each time you enter them provide you with absolute security access to your personal information. You can change these codes at any time and as often as you like. The only one who has access to your information is you through the above codes and you are solely responsible for maintaining their secrecy and concealment by third parties. In case of loss or leakage, you must immediately notify us, otherwise our company is not responsible for the use of the secret code by unauthorized person. The user/consumer/visitor/member of our website should also preserve the confidentiality of its data and not make any disclosures to third parties (even if it is negligent) or grant the use of these data by third parties. For security reasons, we recommend that you change these codes at regular intervals and avoid the use of the same and easily traceable codes, if possible using not only letters and numbers but also symbols for the creation of your codes. The company reserves for any loss of any wrongful breach of the above obligations of the user/consumer/visitor/ member of our website.
Your electronic transactions data are transferred with SSL protocol.
- 15. Limitation Of Liability
The user/consumer/ visitor/member of our website fully and undeniably accepts the company’s exclusive right to stop the use of the password(s) on the website’s services and to stop the availability of the content and information whenever the company considers that the present terms are violated by him/her (user/consumer/visitor/ member) or that there are indications and/or complaints that illegal acts or omissions are carried out by him. It may also discontinue, suspend, modify the operation of the website in whole or in part, permanently or temporarily at any time with or without prior notice of the user/consumer/visitor/member. The company and its partners shall make every effort, as part of the technological audit they carry out at regular intervals, to ensure that the services, content, and transactions on our website are carried out seamlessly and without interruption and to maintain the high level of security available to it. It shall not be liable, however, if for any reason, including negligence, the operation of the website is interrupted or difficult and/or impossible to access it and/or if, despite the security measures being observed, “viruses” are identified or harmful software and are transmitted to the user/visitor terminals, or if third persons unauthorized interfere in any way with the content and operation of the site making its use difficult or causing problems in its proper functioning. Unless expressly stated otherwise in these Terms, our responsibility in relation to any product purchased through our website is strictly limited to the amount of the purchase price of the product in question.